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How a Travel Advisor Helps With Hotel Bookings

In a story I wrote for The Boston Globe on "The Key to Getting a Better Hotel Room," I interviewed Jacob Tomsky, author of the best-selling Heads in Beds (Doubleday). Tomsky, 35, spent a decade in the hotel industry, seven of those years manning the front desk at an upscale midtown Manhattan hotel. I asked him is it better to book a room via a travel agent than to reserve through websites like Hotels.com or Priceline? His response: "From a business standpoint, people who book through third-party travel sites are looking for a discount. The likelihood that they’ll return to your hotel is close to nil. So discount reservations are our last priority. They’re the ones we put next to the elevator." It also doesn’t help that these online travel agents or OTAs are reaping exorbitant finder fees from lodgings, up to 25 percent of cost per room from independent properties, compared to the average 10 percent commission for travel agents.

Hotels respond most favorably to repeat business. If a property like Relais Christine in Paris knows I call them first when booking my clients in that city, they will respond by giving our client the best service and room. Also, a good travel agent knows to call the hotel 2 to 3 days before you arrive to speak to the general manager or director of sales and "VIP the client." It’s a business of people serving people. The more you can connect with the hotel, the better your stay. If this is your first time in Paris in 10 years and you only represent yourself, realize you don’t have the same leverage as 50 bookings a year at the same property. If you’re booking a 4 or 5-star property on your own, you’re also missing out on hotels sweetening the pot during your stay. ActiveTravels is aligned with the travel consortium, Virtuoso. When booking one of the upscale properties in that network, we can offer free upgrades, complimentary spa services and breakfasts. 
 
Then comes the research that goes into finding that dream hotel. Google "Italian villas" and you’ll see over 59 million results. Have fun with that research. That number will surely increase with the deluge of travel content. In fact, travel advisors have even coined a phrase for the client who spends far too much time researching on his computer, "analysis paralysis." The whole scene is reminiscent of the financial sector a decade ago when investors were enamored with the $10 E-trade. Why use a financial advisor when I can trade on my own? Well, because you don’t want to spend a good chunk of your life micromanaging your investments. Today’s travelers want someone with expertise to give their stamp of approval, having personally stayed in these lodgings or having known clientele who have stayed there. Thankfully, travel agents no longer sit behind their desks all day researching a trip from afar. They’re often on the road gaining valuable expertise by visiting those hotels. 
 

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The Trustees of Reservations Week, Northeast Massachusetts Gems

As editor and publisher of the Atlantic Monthly, Ellery Sedgwick worked with some of the finest writers of his time, including Ernest Hemingway and Robert Frost. Yet, it’s his marriages to not one, but two accomplished gardeners and horticulturists that has had far more of a lasting impression. In 1916, Sedgwick moved with his first wife, Mabel, to a 114-acre hillside property in the North Shore. He built a Federal-style brick house and even had the verandah shipped from a former hotel in Charleston. The house sits atop a drumlin staring out at forest, but it’s the incredible gardens at Long Hill in Beverly that will capture your attention. 
 
I was fortunate yesterday to tour the majestic grounds with current horticulturist Dan Bouchard. He tells me that any season you visit Long Hill, there will be something in bloom. Right now, however, there’s an explosion of spring color from the beautiful blue forget-me-nots to exotic Chinese redbud to the soft yellow and very rare Molly the Witch peonies. The assemblage of trees is also exceptional, from the tall dawn redwood planted by Sedgwick’s second wife, Marjorie, to the signature copper beech in front of the house nearing a century old to the eastern red cedars that are native to this land. The needles on the Japanese umbrella pine feel like plastic, the thick bark on the weeping hemlock out of a fairy tale. You half expect a gnome to open a hidden door. That’s how special this place is. 
 
From Long Hill, I headed to Gloucester just beyond Stage Fort Pork to Ravenswood Park. This 600-acre refuge, filled with hemlocks and birches, is popular with local dog walkers and mountain bikers. Similar to Acadia National Park’s carriage paths, Ravenswood has ten miles of crushed gravel that’s ideal for first time mountain bikers. Even on a warm spring day, strolling past the many glacial boulders, I spotted few other people. If you need to escape the Cape Ann crowds this summer, try Ravenswood.
 
Then I was off to Andover to visit Ward Reservation and climb Holt Hill. The 1-mile round-trip trail brings you through forest and alongside meadows, where you look down and see a labyrinth of old stone walls. Keep on climbing the grassy trail until you reach the short summit overlooking the expanse of Merrimack Valley. Yes, those buildings on the horizon make up the Boston skyline with the Prudential Building standing all the way to your right. 
 
A quick stop to see the tulips at the nearby Stevens-Coolidge Place and then I was driving to the central part of the state to camp overnight at Tully Lake Campground. The Trustees has their own version of March Madness. It’s the time of year when the campsites at Tully Lake Campground are available for reservations. Within an hour, the prime waterfront camping sites on Tully Lake—numbers 7, 16, 20-A, and 31—are pretty much sold out on summer weekends. Come to this tranquil lake where there is little or no motorized boat traffic and tents-only campsites and you’ll understand why campers return year after year. Many bring their own kayaks to paddle to the sandy islands and within narrow Tully River. The Trustees rent their own kayaks and also offer stand-up paddleboarding lessons on Sunday in season, mid-May to late October. Hiking trails lead to Doane’s Falls, where Lawrence Brook tumbles over a series of ledges before it reaches Tully Lake. Ranger Sara leads paddlers to see beavers and Ranger Keith teaches kids how to fish. Also bring your mountain bike, since there’s a 7-mile loop around Long Pond. Tully Lake Campground is one property that people in the know would like to keep a coveted secret. 
 
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Sandy Pines Campground to Debut This Summer in Kennebunkport

Kennebunkport hoteliers, Tim Harrington and Debra Lennon, the duo behind Hidden Pond, The Tides Beach Club, and The Grand Hotel, now have their sights set on a new campground. Sandy Pines will open this summer in a forest approximately ½-mile inland from Goose Rocks Beach. Each of the 320 sites will feature a picnic table, fire pit, electricity, cable, water and sewage. They’ll be offering different site options, ranging from basic tent sites to pull through sites with full utilities for larger RVs. All sites are a short walk to the spanking new bathhouses with restrooms, showers, and oversized sinks for dish washing. Yet, this being Maine, the best part could very well be a lobster pound and a snack bar serving lobster rolls. Also on premises will be a rustic general store, farm stand, ice cream cart, saltwater pool, kid’s craft tent, playground, laundry facilities, and WiFi. 

 
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Camel Trekking Across the Moroccan Desert

In the 90s, active travel outfitters like Backroads gained popularity by offering inn-to-inn biking and hiking trips. Other sports like rafting and sea kayaking started to appear in itineraries in the first decade of the new millennium. The latest trend is family adventures, taking the whole clan down to say, Costa Rice for a week and trying as many sports as possible. Also growing in popularity are more historical adventures, like this trip I just received from Baobab Expeditions. From February 20-March 1, 2010, you can join the outfitter on a 50-mile camel trek across the Moroccan desert on an old caravanserai route. The trip begins and ends in Marrakech, before heading out with Berber Guides to the oases of Lawina and Saf’Sef. You’ll sleep under the palms while enjoying traditional Berber food and listening to the music, drums, tambourines and singing of the locals. Then it’s on to Erg Chebbi to see the sand dunes rising to over 500 feet. Pricing begins at $3533 and includes lodging, food, guides, and all the drinking water you can swallow.

 

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Ogunquit’s Cliff House Receives a Total Makeover

With a 3-mile stretch of beach, a Cliff Walk that introduces you to the rugged Maine coastline, James Beard-award winning chefs, and one of the finest summer theaters in New England, it’s not surprising that I named Ogunquit as my top Beach Town in this Yankee Magazine story. The one missing link, however, is that they never had a top-end resort. At the iconic Cliff House resort, originally opened in 1872, rooms felt old and service was lacking. Thankfully, that’s all about to change. Destination Hotels, the brand behind such properties as Stowe Mountain Lodge, L’Auberge Del Mar, and the Vail Cascade Resort, has taken over the Cliff House and poured millions into renovations. Rooms and pool area have been entirely redone. When it reopens this May, Ogunquit will finally have the world-class resort it deserves. 
 
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See You Again in 2020!

It seems like yesterday that I was writing a story for Men’s Journal on the best trips to take over the new millennium. Now it’s 20 years later! This year has been a banner year for ActiveTravels, reaching long-term goals on both sales and membership. It’s a privilege to write about my journeys all these years and to send clients to the countries and states that excite me the most. 2020 marks the 30th year of being in the travel industry and there’s no way I’d still be here without your support, especially post-2008 recession, when publications folded and half my editors found other lines of work. I’ve been blogging ever since and I’m excited to report that next year, this blog will finally be updated as we make important changes to the ActiveTravels website. Thank you for your support and please stay tuned. 

We’re off to the outskirts of Playa del Carmen to get some much-needed R&R with the family. Have a Happy, Healthy, and Prosperous New Year! We’ll be returning the week of January 6th with our Top Dream Days of Travel in 2019. 
 
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Maine Huts & Trails Week: Day Two, Mountain Biking to Poplar Stream Falls Hut

In September 1996, a relatively new magazine called Men’s Journal gave me an assignment to write a story on mountain biking in Vermont. I biked with extreme skier John Egan in the Mad River Valley before heading north and meeting Jeff Hale, a route designer on a network of singletracks he was calling the Kingdom Trails. On a spongy mat of trails dusted with pine needles, we cruised past century-old barns and small, dilapidated sugar shacks lost in the countryside and I immediately saw the potential for an off-road biking route in this sylvan slice of the state. Well, the Kingdom Trails has exploded, with more than 60,000 visits just this past year. 


I see the same potential for Carrabassett Valley, Maine, especially when fat wheelers realize that NEMBA has teamed up with Maine Huts & Trails to create a mountain biking hut-to-hut network. We left Stratton Brook Hut this morning on a sweet trail cut last year into the deep forest, Oak Knoll. The dirt was smooth with high banks around each turn on zigzagging switchbacks. At the Stratton Brook trailhead, we met up with Jon Boehmer who knows a thing or two about mountain biking, having lived in that legendary mountain biking town of Crested Butte, Colorado, for 6 years. 

Boehmer is excited to show us some of his favorite singletrack runs, many that branch off from the Narrow Gauge Pathway, a rail trail that hugs the Carrabassett River. Grassy Loops is a nice warm-up on soft dirt through a meadow of high grass. Meade is a gem of a trail that lines the banks of the river, bopping up and down around tall pines and over roots and rock bridges. Sargent and Crocker Town are more technical runs, with short uphill and downhill turns thrown into the mix. Boehmer also took us to the nearby Sugarloaf Outdoor Center, where you can rent bikes and venture onto their vast network of trails that loop around lonely ponds, with that mountain view always looming in the background. 

We rested our legs on a downhill run on the Narrow Gauge while watching families swim in the boulder-strewn river. Then had our last taste of singletrack that connects with the Maine Huts Trail and led uphill on a tough climb to the Poplar Stream Falls Hut. Lisa and I said goodbye to Jon and thanked him for a memorable day of riding. To top it off, we walked down to the waterfalls and watched the water careen down the craggy old rock into a cool pool of water. There was no one else enjoying this serene scene. Well, at least not yet, but word will spread. 
 

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